Returns/Exchange

Our BIGCARTEL policy as follows:

>ALL ITEMS ARE FINAL SALE. WE DO NOT ACCEPT RETURNS/EXCHANGES

>SAMPLE SALE ITEMS ARE FINAL SALE.

*FOR PAYPAL RECEIPT* Sanazalamode@gmail.com

>CUSTOMERS ARE RESPONSIBLE FOR ALL SHIPPING FEES

>NOTE: IF ITEM ARRIVED BROKEN PLEASE EMAIL US WITHIN 24 HOURS WITH A PICTURE OF THE ITEM.

> FOR ANY TYPE OF EXCHANGE CUSTOMERS ARE RESPONSIBLE FOR ALL SHIPPING FEES (WHEN SENDING ITEM AND ALSO WHEN ITEM IS SHIPPED BY US)

WE ARE NOT RESPONSIBLE FOR LOST/DAMAGED PACKAGES IF YOUR PACKAGE STATES IT WAS DELIVERED .

NOTE: All orders can only be shipped to the confirmed address. We are not responsible to change the address or name under any orders.We do this to protect our customers & our company at this point Sanaz a La Mode will only ship to address that matches the credit card or Paypal account.
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ATTENTION:

ALL UNCONFIRMED ADDRESSES MUST CONTACT PAYPAL & CONFIRM ADDRESS OTHERWISE ORDER WON'T BE SHIPPED.

UNFORTUNATELY WE CANNOT SHIP TO AN UNCONFIRMED ADDRESS OR CHANGE ADDRESS DUE TO COMPANY POLICIES.

ALL ORDERS WILL BE PREPARED WITHIN 5-6 BUSINESS DAYS.

CUSTOM ORDERS WILL TAKE UP TO 10-12 BUSINESS DAYS.

Sanaz a La Mode ships USPS/ FED EX

International shipping with FEDEX

RATES START AT $12

Tracking number is always provided with each order.

FOR INSURANCE PLEASE EMAIL US FEES MAY VARY.

How long does it take to ship?

All of our orders take up to 3-5 business days before shipping (this is just an estimate).

All orders are shipped though USPS and FedEx (international).

Overnight shipping orders are expedited and processed within 2-3 business days
All orders placed over the weekend (Fri-Sun) will ship Tuesday after 3pm.

Holiday expedited shipping doesn’t necessarily means order will ship next day.